Network Engineer

HEAnet Schools · Dublin 1, Leinster
Department HEAnet Schools
Employment Type Full-Time
Minimum Experience Mid-level

HEAnet is Ireland’s National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching 1,000,000 end users. We connect learners and researchers across all of Ireland to education resources and to fellow national educational and research networks in Europe, and the rest of the world. We are looking for a Network Engineer to join our Schools team. This role would be ideal for someone eager to develop and learn. The role will report into the Schools Network Director and will be responsible for supporting the HEAnet Schools’ backbone and access networks including network troubleshooting and problem resolution.

What the Schools Team do:

HEAnet has been providing connectivity to Ireland’s 4,000 schools since 2005 and over 900,000 students and teachers benefit from the Schools Network every day. Reliable, ubiquitous broadband continues to transform the educational experience across the country allowing teachers and students to develop their digital skills, underpinning the Government’s Digital Strategy. Due to the dramatic move to online platforms and blended learning in schools, demand for reliable and secure connectivity continues to increase.

The objective of the Schools Network is to provide high-quality managed access to the Internet and other education networks for the purposes of promoting effective ICT integration in teaching and learning in schools.

As well as connectivity to schools, we provide:

  • Internet Content Filtering, anti-spam & firewalling
  • Centralised network monitoring
  • A managed router in every school
  • IP Addressing and DNS Services
  • Project management and expertise

The team’s responsibilities fall into 3 areas.

Systems: This is a combination of virtual infrastructure, physical servers, and appliances, spread across our datacentres, and now an increasing foothold in containerisation and the Cloud. Essential for smooth operation is the automation and management of these resources. Developing our network monitoring tools and systems is a key component of our work.

Network: All the pieces that go on behind the scenes to be able to deliver broadband to schools. We provide safe and secure connectivity including content filtering and firewalling. We support the schools core and access networks including over 4,000 devices and 900,000 users through a dedicated Schools Network Operations Centre (NOC) which delivers second-level support to schools.

Project Management: Managing the successful delivery of a portfolio of projects across the schools team.

What you get from us:

From the team

We value knowledge-sharing and communication. We have team stand-ups each morning to make sure no one is hitting any roadblocks. You will also have a 1:1 meeting every two weeks with your manager. Most Fridays we have presentations from anyone in the company on a wide range of topics from technical demos to project management to mental health. Right now, of course, everyone is working from home, so we keep in touch using instant messaging, video conferencing and other communication tools.

We encourage critical thinking and the exploration of new ideas. We often form cross-team special-interest groups for specific topic discussions, both ongoing and for fixed projects. The engineering standards that we set are influenced from the ground up, as the people working within the standards are the ones most informed.

We provide a diverse workload. Everyone on the team has a core responsibility to a service or piece of infrastructure, but we limit single performance objectives to a max of 30%, so you will get to work in multiple areas with different team members.

We promote a healthy work/life balance. Work outside of standard hours is rare and agreed in advance. We take the care of our team members’ mental health seriously.

Company Benefits:

  • Annual performance management system
  • Professional education support
  • Comprehensive group and individual training & development initiatives
  • On-going well-being initiatives
  • Health insurance for employees
  • Defined contribution pension scheme
  • Flexible start/finish times
  • Working from home
  • Employee Assistance Programme (EAP)
  • Taxsaver Ticket scheme
  • Cycle to Work scheme

What we need from you:

  • At least 2 years industry experience working in a similar role.
  • Network troubleshooting and problem resolution.
  • Configuration, management and maintenance of network equipment.
  • Proactively ensure networks and server infrastructure are available and secure.
  • Troubleshoot and evaluate provider connectivity issues.
  • Communicate with telecoms network and equipment providers.
  • Experience of supporting and troubleshooting WAN connectivity issues.
  • Thorough knowledge and understanding of TCP/IP network technologies.
  • Strong working knowledge of router configuration, monitoring and management.
  • Experience with system and network monitoring tools (e.g. Icinga, SmokePing, Cacti, Netflow).
  • Excellent interpersonal, oral and written communications skills.
  • Strong customer focus and a sincere desire to provide outstanding support and service.
  • Ability to work in a team, with a friendly and collaborative approach.
  • Desire to increase and share knowledge.

Bonus points

The above skills cover the core of many Network Engineers, but some of our services touch on technologies that are more specialised, or require greater experience. We don’t need you to have experience in the following areas, but if you did it could be beneficial.

  • Experience working with an ISP, providing network management support for internal and external customers.
  • Knowledge of routing and switching technologies (OSPF, BGP, VLANs, VRRP).
  • Working knowledge of both Juniper and Cisco routers and switches.
  • Experience with ISP provisioning systems.
  • Familiar with network device configuration management systems.
  • Experience with ITSM/ticketing systems.
  • Recognised technical certification relevant to the skills outlined a distinct advantage.

Equal Opportunity

HEAnet is proud to be an equal opportunity employer.

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  • Location
    Dublin 1, Leinster
  • Department
    HEAnet Schools
  • Employment Type
  • Minimum Experience