HEAnet is Ireland’s National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching 1,000,000 end users. We connect learners and researchers across all of Ireland to education resources and to fellow national educational and research networks in Europe, and the rest of the world.
We are looking for a Network Engineer to join our Networks Team.
What the Networks Team does
The Networks Team rests within the wider Technical Services function and is responsible for the day-to-day management, support and development of HEAnet’s network. Our responsibilities centre around maintaining connectivity, services, and colocation to our clients.
This role will involve substantial client, vendor and peer network interaction and regular communications with telecoms network and network equipment providers. You’ll Assist with visitor escorts, installation and de-installation of equipment at client locations and PoPs nationwide.
Troubleshooting and problem resolution will be a core part of this role, and you’ll contribute to configuration, management and maintenance of network equipment, assist in the testing of new and existing networks systems and provide documentation for all changes and systems deployed.
The role will report to the Networks Manager and will take part in the Networks NOC duty roster both in and out of hours.
Training will be provided (a mixture of formal and on-the-job) with ample opportunity to explore new technologies and propose innovative solutions to problems.
Our Networks Operation Centre is supported by our Service Desk. Using various tools, we monitor the state of the network and act accordingly.
How we do it
Our company values underpin how we do things in HEAnet. We believe in and live by our values and understand they are integral to making HEAnet a great place to work.
Positive Future Empowered Enjoy It Equality & We Share
Impact Focused Decision Fairness
What you get from us
From the team
We value knowledge sharing and communication. We start each day with a SCRUM to cover outstanding issues and planned work for the day, combined with fortnightly team stand-ups to make sure no one is hitting any roadblocks and to identify progression or delays in any of the major company projects HEAnet is involved in. You will also have a 1:1 meeting every two weeks with your manager or as required. Every Friday we have presentations from anyone in the company on a wide range of topics from technical demos to project management to mental health. On different days of the week any team member may be working from home, so we use tools like Teams and video conferencing to keep in touch.
We encourage critical thinking and the exploration of new ideas. We often form cross-team special interest groups for specific topic discussions, both ongoing and for fixed projects. By design we encourage that the engineering standards that we set are influenced from the ground up, as the people working within the standards are the ones most informed.
We provide a diverse workload. Everyone on the team has a core responsibility for a service or piece of infrastructure, but we limit individual performance objectives to a max of 30%, so you will get to work in multiple areas with different team members.
We promote a healthy work/life balance. Work outside of standard hours is rare and agreed in advance. We take the care of our team members' mental health seriously.
What we need from you
We don’t need you to have experience in the following areas, but if you did it could be beneficial.
More important information
At HEAnet we celebrate diversity and understand how important it is to our ongoing success. We would like to hear from candidates who are great at what they do and whose values align with ours.
If you need any adjustments made to the application or selection process so you can do your best, please let us know.
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