Networks Team Manager

HEAnet Technical Services · Dublin 1, Leinster
Department HEAnet Technical Services
Employment Type Full-Time
Minimum Experience Experienced

HEAnet Networks Team Manager


HEAnet is Ireland’s National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching 1,000,000 end users. We connect learners and researchers across all of Ireland to education resources and to fellow national educational and research networks in Europe, and the rest of the world.

We are seeking a Networks Team Manager, reporting to the Service Operations Manager, to be responsible for the operation of HEAnet’s Network Service. This is a role that will present the candidate with a broad range of responsibilities with the potential to develop further as the Company evolves over time.


What the Network Team does 

The Networks Team is responsible for the day to day operation, maintenance and improvement of HEAnet’s national network. This network comprises of a national fibre ring, multiple MANs and individual links connecting over 200 sites around Ireland.


The HEAnet network comprises three main elements; a nationwide MPLS network on Juniper routers, two Arista based datacentre networks and a national optical network that uses ADVA hardware.  All of these are monitored and managed with a combination of open source and commercial tools.

The network is not static and the team must continue to improve the services delivered to our clients. This includes increased automation, improved monitoring & reporting and working with other HEAnet teams to handle large scale network upgrades.


What the Networks Team Manager does 

The main purpose of this role is to manage the operation of the Network Service to ensure it is optimised and consistently delivers high levels of service to clients and stakeholders.


The team manager is responsible for handling the assignment and prioritisation of work for the team, interacting with the rest of the Technical Services Function and other teams in HEAnet to ensure that new sites and services can be brought online while the overall health of the network is maintained. SLA and OLA management is vital and all services must be appropriately monitored and reported on as needed.


The Networks Team provides 24/7 service to HEAnet clients and the Manager is responsible for ensuring that appropriate cover is in place at all times. This role does include an on-call/out of hours component.


Telecommunications companies, equipment vendors and commercial datacentres are vital to HEAnet’s ability to deliver network services and the Networks Manager plays an important role in maintaining and managing those relationships.


The Networks Manager is the first escalation point for any connectivity service issues and they have an important part to play in any major incidents or disaster/crisis situations. In these situations they will be working closely with the Service Operations Manager and the Service Desk Manager to ensure that all internal and external communications are swift and clear and that the Networks team are supported so that the issue can be resolved quickly and cleanly.


How we do it

Our company values underpin how we do things in HEAnet. We believe in and live by our values and understand they are integral to making HEAnet a great place to work.



image                       image                    image                  image                image                 image

Positive                 Future                Empowered         Enjoy It            Equality &          We Share

Impact                  Focused               Decision                                       Fairness 

                                                           Making                                   

      

What you get from us

We value knowledge sharing and communication. Each week we have a team meeting where the team has catch-ups to cover outstanding issues and planned work for the week. You will also have a 1:1 meeting every week with your manager. 

 

We have frequent presentations from anyone in the company on a wide range of topics from technical demos to project management to mental health.  On different days of the week any team member may be working from home, so we use tools like Microsoft Teams to keep in touch.

 

We encourage critical thinking and the exploration of new ideas. We often form cross-team special interest groups for specific topic discussions, both ongoing and for fixed projects. We provide a diverse workload.  Everyone on the team has responsibility for their assigned tasks, but we limit individual performance objectives to a max of 30%, so you will get to work in multiple areas with different team members.

 

We promote a healthy work/life balance. Work outside of standard hours is rare and agreed in advance. We take the care of our team members' mental health seriously. 


Company Benefits

  • Annual performance management system
  • Professional education policy
  • Comprehensive group and individual training & development initiatives
  • On-going well-being initiatives
  • Health insurance for employees
  • Defined contribution pension scheme
  • Flexible start/finish times
  • Working from home
  • Employee Assistance Programme (EAP)
  • Tax-saver Ticket scheme
  • Cycle to Work scheme

For further information about who we are and our core values, see https://www.heanet.ie/who-we-are/who-we-are


What we need from you

The main focus of this role is to manage the operation of the Network Service to ensure it is optimised and consistently delivers high levels of service to clients and stakeholders, so you will have:


  • Minimum of 5 years “hands on” experience in wide area networking, not including level 1 technical support;
  • 2 years demonstrated ability to lead people and projects;
  • Excellent communication skills, both written & verbal;
  • An ability to handle client issues and escalations;
  • Ability to mentor and motivate team members;
  • Ability to work in a busy work environment and to adapt quickly to changing priorities;
  • Ability to build and maintain effective working relationships;
  • Adept at working with technical experts to deliver on shared goals;
  • Strong negotiation skills                                                                                            


Bonus Points

We do not need you to have experience in the following areas, but if you did it could be beneficial:


  • Experience working with Juniper routers and JUNOS;
  • Optical networking knowledge;
  • Interested in developing team capabilities, but still interested in technological developments;
  • Experience with network, system and cloud technologies;
  • Familiarity with Cloud based infrastructure services e.g. Amazon AWS, Microsoft Azure;
  • Experience using automated configuration management tools e.g. Ansible, Juniper CSD;
  • Experience with equipment & circuit procurement, especially public sector procurement;
  • Previous experience in or strong understanding of the Higher Education and Research Sector.


More important information

At HEAnet we celebrate diversity and understand how important it is to our ongoing success.  We would like to hear from candidates who are great at what they do and whose values align with ours.

If you need any adjustments made to the application or selection process so you can do your best, please let us know.


HEAnet are delighted to be awarded with the ‘Best in Health and Wellbeing 2021’ through the InBusiness awards from Chambers Ireland and shortlisted as medium company of the year 2021 through the Ibec Keep Well Mark. We take pride in developing, maintaining and enhancing our culture of wellbeing and continue to focus on this into 2022 and beyond.

Thank You

Your application was submitted successfully.

  • Location
    Dublin 1, Leinster
  • Department
    HEAnet Technical Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced