HEAnet –IT Support Engineer
HEAnet is Ireland’s National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching 1,000,000 end users. We connect learners and researchers across all of Ireland to education resources and to fellow national educational and research networks in Europe, and the rest of the world. We are looking for an IT Support Engineer to join our Office IT team.
What the Office IT Team does:
The Office IT team handles the support and maintenance of internal IT and telephony systems and services used by staff in HEAnet and our sister company EduCampus Services. The team provides remote access, equipment, file and print services as well as the supporting the IT needs of individual business units.
The team has recently adopted Microsoft 365 and is in the process of adopting more of the services available through it. The team also provides the on-premise IT and audio-visual equipment needs including Windows Servers, laptops & desktops using macOS and Windows, desk phones, office Wi-Fi and office network equipment.
The IT Support Engineer is responsible for support and maintenance across the full range of services managed by the Team as well as undertaking related project work.
This role is based in Dublin 1; however we have a hybrid working framework in place which will allow you to do some work from home and some work from the office, if you choose to do so. On different days of the week any team member may be working from home, so we keep in touch using instant messaging, video conferencing and other communication tools.
How we do it
Our company values underpin how we do things in HEAnet. We believe in and live by our values and understand they are integral to making HEAnet a great place to work.
Positive Future Empowered Enjoy It Equality & We Share
Impact Focused Decision Fairness
For further information about who we are and our core values, see www.heanet.ie/who-we-are/careers
What you get from us
We value knowledge sharing and communication. You will have regular meetings with your team. You will also have a 1:1 meeting every week with your manager. We have regular presentations from anyone in the company on a wide range of topics from technical demos to project management to mental health.
We promote a healthy work/life balance. Work outside of standard hours is rare and agreed in advance. We take the care of our team members mental health seriously.
What we need from you
We don’t need you to have experience in the following areas, but if you did it could be beneficial.
More important information
At HEAnet we celebrate diversity and understand how important it is to our ongoing success. We would like to hear from candidates who are great at what they do and whose values align with ours.
If you need any adjustments made to the application or selection process so you can do your best, please let us know.
HEAnet are delighted to be awarded with the ‘Best in Health and Wellbeing 2021’ through the InBusiness awards from Chambers Ireland and shortlisted as medium company of the year 2021 through the Ibec Keep Well Mark. We take pride in developing, maintaining and enhancing our culture of wellbeing and continue to focus on this into 2022 and beyond.
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